Originally Posted by
VickiSoCal
My daughter's bag was last scanned at Heathrow on Dec 21, supposed to be on AA135 to LAX but it seems it was not.
I have been calling and checking for updates online but now when I put in the tag number it says there is an error.
Does the online tracking stop working after 3 days?
The tracking should work for a long period of time (even after the bag has been claimed), not just for three days.
Sometimes the scanners have connectivity issues which can cause scans not to appear in the computer system, so I make sure to scan bags twice whenever possible.