Originally Posted by dancingbear
Amazingly, despite the endless delays, pax were generally in good spirits throughout the flight. The extra catering we took on in Longview - especially the burgers that the pilot arranged for - were very much appreciated, as was the very hard work and cheerful attitude of the cabin crew.
In my opinion, AA's people turned a bad situation around and scored major goodwill points with everyone on board that plane!!
Good to hear that, and may I venture a suggestion - take a few minutes to write about the expoerience to AA. There is 'contact AA' button under the 'customer relations' tab, and I'm sure the crew will be happy to hear about your sentiments. This will also encourage future captains in similar irregular conditions to look after their passengers just as well.