Originally Posted by
anabolism
What did you end up doing, [MENTION=866979]Daniel Solis[/MENTION]? I'd suggest a note to AA Customer Relations using the "Contact Us" web form, and also a Tweet. I hope what she did wasn't against any rule (it would be a silly rule, in my view), but you don't have to go into detail, just say that she was super helpful and saved you from missing your flight and you are very grateful.
[MENTION=40177]anabolism[/MENTION] I sent a note to AA Customer Relations however I should have sent a tweet to AA as well but I know she received I saw her again at DFW a month or two after this happened and she was very glad and thanked me for sending it.