ticino

Thanks so much for your reply! I find this a bit weird as I was told by Gol upon landing that the 2 bags had never left Amsterdam, so I assumed they were localised. So then what Gol meant is that they only know that the bags never made it to the AMS-GRU flight but they don't know where they ended up, and that today, more than 24 hours after that flight took off World Tracer still don't know

For the record, I ended up calling the platinum line and was told that all clams should be made via AF as I bought my tickets on AFs website. They said they'd look for the bags and call back but I suppose they cannot know anything other that what I see on World Tracer, as they never called back.

Update: apparently we have to make any claim through Gol. Second person in the platinum line said the info we'd received before was wrong.