Originally Posted by
NoStressHere
How does the OP actually KNOW what happened?
Answer: They do not.
Some assumptions and guesses, but nobody here KNOWS what took place, including the OP.
There are a handful of situations that could be taking place.
Though I would be a bit upset that I could not sit there, I would surely not be sending a letter to Southwest complaining and making assumptions. Get over it. Southwest customer service has more important things to deal with.
Sometimes I am ashamed to be part of the human race.
Put aside whether or not you think this was reasonable for a FA to save a seat, or whether or not my complaint makes you "ashamed to be part of the human race." The FA lied to my face. She said "someone is already sitting here." Nobody was sitting there. It's impossible for the seat to be taken when the person that got the seat was the last person to board the plane. There are no circumstances when it is appropriate for a FA to lie to a pax. No, I don't have 100% proof of what happened, but I think the conclusion I reached is more likely than not what happened based on the circumstances.