Originally Posted by
ticino
Doesn't KLM always send notifications via the app or email/sms?
Sometimes, you don't receive a notification and I dont't know why.
Originally Posted by
ticino
Logging in, we see no information, just a "check again later" message.
This is a standard message in WorldTracer, until your bag has been localized.
Originally Posted by
ticino
We were told missing bags from KLM usually arrive after 3 days.
It can be sometimes quicker (if your bag is localized quickly and I suppose KL flies to GRU daily). But it can be longer too.
Originally Posted by
ticino
Should I bother KLM and ask why they didn't inform us about our missing bags?
Don't bother, I think this is the least of your concern now.
Originally Posted by
ticino
Do I have to file a separate KLM report to be able to be reimbursed for extra expenses?
Yes, once you have retrieved your bag or when you return, file a complaint with all your receipts for necessary expenses (clothes, toiletry items) due to the delayed bags.