Does KLM always notify missing bags from AMS?
So yesterday we arrived at our final destination after 3 flights (transit in AMS and GRU) and 2 of our 4 bags were missing.
We filed missing bags reports at the airport and got worldtracer reference numbers. Logging in, we see no information, just a "check again later" message. We were told missing bags from KLM usually arrive after 3 days.
What I find weird (and annoying) is that at the airport they told us that the 2 bags had never left Schiphol, but that we never received the usual notification from KLM upon landing in Brazil that our bags didn't make it to our next flight in Amsterdam. Doesn't KLM always send notifications via the app or email/sms?
Should I bother KLM and ask why they didn't inform us about our missing bags? Do I have to file a separate KLM report to be able to be reimbursed for extra expenses?