Originally Posted by
kaizen7
If you create a ”big fuss” over some honest mistake, then you deserve a negative note.
Im not missed the point and as others have wrote, if you deal with hotel staff in proper manner, then there are no reason to put negative comment.
I have experience similar issue .... checked in, room is not ready, so I let fda do the paperwork and ask them to call me when room is ready as I have other things to do.
Hotel did call me in the afternoon but I only manage to pick up the key very late (11pm or so). Went to the room and realise the mistake, I return to front desk to inform them the mistake. After checking my confirmation email, they realise the suite I booked was sold out. After long wait ... almost 2 hours, finally they assign higher category suite.
During the process I never create a big fuss or anything.
I dont see the reason for hotel to put negative notes for this issue.
And I really dont see hotel staff wrote negative notes on anyone unless the interaction with the said person is really bad.
No you are missing the point. That hotel that I mentioned in my original post put in that internal system that I spit food on the floor in the lounge!! And basically implied that I didn't care and implying I did it on purpose. Most absurd, ridiculous and totally false on so many levels!! Why, because I didn't like a useless lounge attendant glaring at me because I messed up the floor? Or me telling her that I didn't appreciate her whispering about me(which I heard) to her repeat guest buddy she was sitting with. So I was slandered and false comments were put in there about me when I chocked on food and luckily I didn't die or need medical assistance. I complained to the mgmt the next day and they gave me some half-hearted apology. So they decide to lie and bad mouth me in that system for everyone to see. And we as guests have no ability to do ANYTHING about it. And like I wrote earlier, most guests don't even know about this. It's unfair and most of the time a completely 1 sided story skewed to favor the hotel and bash the person.