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Thread: Be Aware, All Marriotts Have an Internal System Where they can criticize you!!
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Old Dec 23, 2018, 2:10 pm
  #70  
damon88
 
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
This was news in the WSJ back in 2006. 😊

http://www.columbia.edu/~rk566/Larry...el%20(CRM).doc


“Now they are going a step further: discreetly monitoring what guests do during their stays and then recording that information in computer systems that are shared by the hotel company's different properties.

What is generating the most concern is the reliance on sharp-eyed-and-eared employees to pick up on and record clues. The hotel industry calls its data-collection procedures "capturing" information, but some travelers worry they amount to snooping.”


Last edited by damon88; Dec 23, 2018 at 3:55 pm
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