Originally Posted by
Daniel Solis
I was wondering if the Admirals Club agent will get in trouble if i send a compliment in I was in the Admirals Club lounge when my Uber called and said I left my passport in his uber. I told him I would probably miss my flight if I went out and retrieved in but the Admirals Club agent overheard and asked if she could go retrieve my passport so I don't have to reclear security. She ended up getting it for me and brought it to my plane. I tried tipping her but she wouldn't accept so i ended up giving her a voucher. I really want to thank her but i don't want her to get in trouble for leaving and getting my passport for me.
What did you end up doing, [MENTION=866979]Daniel Solis[/MENTION]? I'd suggest a note to AA Customer Relations using the "Contact Us" web form, and also a Tweet. I hope what she did wasn't against any rule (it would be a silly rule, in my view), but you don't have to go into detail, just say that she was super helpful and saved you from missing your flight and you are very grateful.