Originally Posted by
rjs11
I'm unable to access my Serve account today. Is anyone else having issues? The system tells me my username and password are incorrect (not true). When I attempt to reset my password through either of the two methods I get the following error each time: "For your safety, your session has expired after 10 minutes of inactivity. Please try again." It's a random error message that keeps popping up and has nothing to do with inactivity.
So my account was indeed shut down. I'd be curious to know if this happened to anyone else or just me this weekend.
Now that Incomm acquired Serve it seems their approach is to complete delete your account and not release the remaining funds. Even after calling in I can't get them to confirm a timeframe and method for the remaining funds balance to be returned to the original payment method or via check.