agree. I flew back to the UK and next day on to JER, my luggage didn’t make it, called about delayed/lost luggage stuff and was told to buy up to x limit and keep the receipts. Fast worward to submitting them and they telll me that there’s no way they could pay out because I went home in between. Never mind the fact that I don’t actually have many clothes and my only suit, only pair of black shoes and only toiletaries etc were in my bag, even better they suddenly had “no record of the conversation” with the agent I’d spoken to.