Originally Posted by
3rdworldresident
Anybody experiences this?
my claims were approved but the adjusted rate were always higher than expect.
they always add taxes and fees on top of the rate shown on competing website which is already included those taxes and fees.
And now starts your back and forth correspondence.
Answer the email explaning that the rate on OTA includes taxes and they should adjust accordingly. Give as much detail as possible, state where they could find that it includes taxes, how much taxes are, what correct rate should be, etc.
And of course thank them.