Originally Posted by
gengar
Soft landing definitely wasn't in the old T&Cs, but was explicitly stated by Hyatt reps (I even think Zidell mentioned it once). I'd thus expect Hyatt to announce publicly and explicitly if they were to change the policy, even if not technically in the program terms.
Yes, Jeff is explicitly quoted here on FT at the launch of WoH that this was, and always had been, Hyatt policy. It can be found here:
World of Hyatt [Pre-Launch]
4. If a current 2016 Diamond will transition to be a 2017 Globalist, and completes 5-9 stays (but less than 10 nights) in Jan-Feb 2017 -- thus earning Platinum -- what will be their tier starting March 2018 (assuming no further stays)? Discoverist or Explorist?
Answer: As always, our members are transitioned down one tier if they fail to qualify to maintain their tier level. Therefore if someone is a Globalist and is set to downgrade at renewal, the member will become an Explorist.
After Jeff left I wanted confirmation and this is the response I received from the Hyatt concierge on FT on 11 OCT 2017:
I did get clarification and you are correct. Members only ever go down one tier at a time.
But I guess policy that is not documented in the T&C could be changed without notice...