Originally Posted by marnold3

Last night (12/21/18) on flight 162 (HNL to LAX), I had one of the better FA’s I have ever experienced in decades of flying on American Airlines. His name is Jordan and he was personable, attentive, and had a great sense of humor. He did all this while maintaining a very professional demeanor. He greeted all passengers as they entered the aircraft but he was especially good with the kids. Those in holiday outfits got asked if they were going to be naughty or nice. Most said good but a few rebels shouted naughty. Somehow, he still found the time to do a full PDB service that was pretty much whatever you wanted. When he was taking lunch orders, he addressed all passengers not only by name but he also recognized your elite status and thanked you for your loyalty. He was attentive to the passengers in first class throughout the entire flight. When he did the mint presentation at the end of the flight, they were on a tray with a bubbling dry ice fountain surrounded by koa nut leis. Originally, I thought it would be great if AA could clone Jordan but that would be a little too “Stepford”. Rather he should be used as an example of exemplary service for all FA’s. We all should hope that Jordan maintains this level of service and enthusiasm throughout his career but I truly suspect that he will. The truly crowning touch was a personalized holiday card from Jordan for every passenger in first class written in both Hawaiian and English. I don’t think AA could have given me a better holiday gift.