For sure Friday was not an easy day for LOT, but in my case they did their job very well.
My flight from Sofia to Warsaw was late and I posted instastory with sarcastic comment about LOT punctuality and I mentioned [MENTION=52668]FlyLo[/MENTION]t. Few minutes later I got message on Instagram from them, was asked if I need any assistance and they proactively offered monitoring my connection. My flight arrived to WAW 20 minutes late, but because of bus transfer and standard zoo at passport control I missed my connection to Poznań .at the moment I reached passport control booth flight was closed). Went through security control and headed transfer desk where I was offered two options (but in surprisingly nice way, politely, without suggesting it is my fault I missed flight or any other objections) - standby for last flight this day as it was full or rebooking for next day. I was implied to agree for standby as chance to get a seat was high. With new boarding pass I went to Polonez lounge, where guy at the desk, when only noticed SBY offered help, checking availability and so on. Finally my seat was confirmed and I arrived to Poznań with 4 hours delay. Even my luggage arrived with me.
I was positively surprised with assistance I received and so customer friendly and oriented attitude.
Now I hope they process my EU261 so efficiently 😁