Originally Posted by
AugustWest
I cannot get the app to work either. I read somewhere (here or reddit) that the app only works if you also have a bank account with them. They are a strange bank (but I am not complaining
)
This bank is way stricter with their approvals and authorizations than other banks.... which I like in a way because it's safer. Most of the big banks just approve everything online in like 30 secs which seem way too lax to me.
Anyways, i've had to call CNB way more than I wanted to but all of their CSRs seem to be knowledgeable and helpful.
The CSRs told me that
Currently you can use either of these 2 accounts to manage your CC but the Creditcare website is going away after the CNO one gets updated (no idea when that is)
https://creditcare.cnb.com and a
https://cno.cnb.com.
You need to have a CNO login in order to use the mobile app. The CNO login requires someone at the bank to manually verify and approve your account so it takes a couple of days and a callback.
As of now the mobile app ALSO requires you to have another account with CNB besides a credit card in order to use. However, the CSR told me that sometime in the future it's going to change so that you can use it even if you only have a CC account.