Originally Posted by
gongbo
2. They occasionally change your selected seat and give to other people who pay extra, without letting you know
I picked seats on their website after booking with them. On the returning flight after checkin, I notice my seat has been changed from aisle D to window seat A without letting me know. I talked to their airport staff, they told me they changed the plane, and the new plane has no D seat anymore. They put me in another aisle seat 59G after I requested, which is at the last row right besides the toilet.
After I board, I found the flight is exactly same as the one I booked, and there are D seats. I asked their flight attendant, and she told me that their airport staff will occasionally put people in the front row to the back if someone else would pay extra for that front seat you already select..
Interesting, must be something about AS AND their partners, as the same thing happened to me on a paid AS flight SFO-LAX. Had an aisle seat near the front of coach, printed my BP showing the same seat, and when I was boarding, I was handed another BP with a middle seat next to the last row. Asked to put me back into the previous seat and was told the equipment change made my seat unavailable. When I boarded, it was the same equipment and my seat number was right there as I walked by it. Terrible CS.