FlyerTalk Forums - View Single Post - Denied Car Class Booked Because of Snow Tires - Where to complain
Old Dec 20, 2018, 11:23 pm
  #6  
cestmoi123
 
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
The OP didn't want a free upgrade, he wanted what he booked. If they didn't have that, then I would expect them to err on the side of an upgrade rather than a downgrade. If i had booked an intermediate, but they only had full-size or economy, I would expect them to give me the full size, and I certainly would be upset it they said I had to take the economy with no reduction in price.
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