Originally Posted by
seanp7
Training Refresher communication: Team, please don't refer to customers as "Papa". Or Big Mama will come after you...
A United FA once called me "Boy". Not good for someone who is middle-aged and of indistinct ethnicity.
Originally Posted by
94010flyer
This was not good customer services but, geez, was it really "humiliating"??? That seems to indicate a bit of over-sensitivity to the OP that makes me question the facts as related. Reading the thread heading, I was expecting way worse . . .LOL
Being called "Papa" for no apparent reason could certainly be considered humiliating.