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Thread: Oneworld booking and pricing experiences
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Old Dec 20, 2018 | 3:38 pm
  #886  
anabolism
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Originally Posted by medicus
Just got off the phone with the AA RTW desk (well at least that's the number I called...) to make a new booking, and the agent I tried to book with refused to make the booking, saying that they've been told to tell customers that they must now make new bookings with the airline of the 1st flight. In my case this would be CX. (I want to start ex HND.)

Has anyone else had this experience? Or did I just get an inexperienced agent...

I may try againg in a few hours and see if I get a different response...
Sadly, the AA RTW desk was recently merged with AA Meeting Services, so it's best to ask for a long-time RTW agent by name, as otherwise one might be speaking with a Meeting Services agent. Those agents have a dreadful reputation even just for the simple stuff such as assigning seats.
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