Originally Posted by
corporate-wage-slave
See post 1, 34a and the link there.
You need either BA to refer you to CEDR and/or you need a note from BA saying "our answer won't change". Just specifically ask for this. See recent posts above.
I did ask for that and got:
"I can confirm that the cancellation was due to additional inspections and maintenance required for Rolls-Royce Trent 1000 engines on Boeing 787 aircraft, which is having an impact on our overall global schedules. This is an issue affecting several airlines around the world. The safety of our customers and crews is always our top priority.
As these circumstances are outside British Airways control, we're no liable for compensation under EU regulation 261/2004. I'm sorry to have to disappoint you."
Then a bit about how much we love you as a gold member.
Do I have to respond again and specifically mention that I want to go to CEDR?