Originally Posted by
Tafflyer
The trade policy has just changed to include bookings for tomorrow and now a different agent told me I have to get the ticket changed at the ticket agency. This is BA at their worst again. Obviously they can't do anything about the drones, but they can put policies in place to help rather than hinder their customers.
Well, that is the travel agent's job, they are there to help you in these situations and should make it easier, not more difficult (unless we're talking about online travel agencies, and you know how that goes). Still if you are within 24 hours of travel my understanding is that the airline can take over a booking, though I'm slightly unclear when you would be travelling.