Been about 4-5 months since last time i claimed a BRG and this time I sent away 4 LNF Claims. 3 for Sheraton hotels and 1 for a Marriott Hotell. All of them were responded very fast, one within 2-3 hour and the rest about 5-10 hours in. One claim was denied because I didn't write clearly enough in the instruction box but sent another claim and it was approved. Do you know what's best part of the new LNF-rules? Finally I can use prepayed non refundable rates and have the ability to cancel within 24 hours without penalty if the claim is not approved for some reason, even for Starwood properties. At least this was the case for my Sheraton hotel in HK.

Personally I'm very happy with the LNF-team and how they work at the moment. They are fast and within 24 hours. No more fuss as it was the old SPG team to have another language team check who responded a week later.
Of course I miss the legacy SPG rules with cancellation terms didn't matter but I can live with how it works today and six months back were cancellation needs to match, as long as I can cancel prepaied rates within 24 hours from I made the reservation.

Good job Marriott! My stays are all personal and paid with my own wallet so a good working LNF program is important for me.