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Thread: Consolidated "1K/Premier Call Line/eMail Experiences" Thread
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Old Dec 19, 2018, 3:02 pm
  #170  
mmack
 
Join Date: Jan 2010
Location: Carmel Valley(was Hawaii)
Programs: United 1K 2.7 MM
Posts: 1,174
Wink Great 1K agents are still working
Originally Posted by Kacee
Anyone else having issues with 1kvoice response? I've now sent three emails asking about GPU extension and . . . crickets. Not even the auto-response.
I just called last week, the 1K agent did extend the GPUs immediately while thanking me for being a 1K 2MM.
And I just sent a complimentary email to 1K Voice after I got GREAT assistance from an agent in Houston: she fixed all my self-inflicted booking errors, adjusted my change fee (I had a medical waiver) and got us a refund of $466!!!! All in about 20 minutes. So the great agents are out there......
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