Originally Posted by
scubaccr
sounds legit chargeback, you had award night, you stayed, were incorrectly billed as either paid night or noshow, and despite contacting hotel the payment not yet refunded.
Email the property titled "Chargeback re double billing" giving them 24 hours to refund it before you'll chargeback. Amazing how "Chargeback" in the title gets the attention of slothful hoteliers