Originally Posted by
bballdad175
I'm OP.
I have had three stays at a different Design Hotels property than the one in question and the credit to my Marriott was automatic for 2 of the stays. All three were booked through Concur and my Marriott member number was added correctly during the booking on Concur. The first one was right during the merger and they admitted it might take a while to post when I asked them at check-in. I had to call them directly a few months later and ask again and they posted the stay immediately.
Anyway, I am staying at the same hotel again in a few weeks and I will just ask them at check-in if they can post the missing stay for me.
I guess my main question was whether it was indeed possible to get a stay credited if one forgot to add member number to folio prior to check out. According to the T&C, that is what is required for stays to be credited. But as I mentioned, I will ask in person in a few weeks.
Perhaps you could explain the situation to them, asking if they can go back into the reservation add the number now and print out a copy of the folio with your Marriott number included, so that you can have one for your missing stay request? At any rate, this is your chance to grab a hard copy to use in case they can't repost it for you.