Originally Posted by
corporate-wage-slave
... Indeed while I was checking up on this, a staff member wandered along the First Wing desks with a jacket on with a sign on her back saying "Ask me about upgrades" ...
Yes, I saw a couple of staff wearing these jackets in the general T5 checkin areas this morning. I wonder whether this risks short-term gain for the longer-term pain of customers expecting that they will be able to upgrade any booking for a discount.