Originally Posted by
bballdad175
I'm OP.
I have had three stays at a different Design Hotels property than the one in question and the credit to my Marriott was automatic for 2 of the stays. All three were booked through Concur and my Marriott member number was added correctly during the booking on Concur. The first one was right during the merger and they admitted it might take a while to post when I asked them at check-in. I had to call them directly a few months later and ask again and they posted the stay immediately.
Anyway, I am staying at the same hotel again in a few weeks and I will just ask them at check-in if they can post the missing stay for me.
I guess my main question was whether it was indeed possible to get a stay credited if one forgot to add member number to folio prior to check out. According to the T&C, that is what is required for stays to be credited. But as I mentioned, I will ask in person in a few weeks.
Unfortunately if you were to ask three people about a benefit/feature you are likely to get three or more answers. Yes, sad state of affairs. I don't recall seeing a specific time frame you can go back, but you're not the first and far from the last. The important takeaway here is to always get a folio, either paper or electronic, so you can file a missing stay request. Fortunately the deep-inside people do seem to be more competent than what we get on the phone or front desk.