Originally Posted by
criso
When you get to the counter, you hand over you boarding pass and if flying outside the EU, a discount is applied equivalent to the vat. Note some items may be zero rated or incur a different rate but for cosmetics, it's 20%.
Some more info
https://www.independent.co.uk/travel...-a7628956.html
Thanks - I've learned something! Surprised that they actually changed the way they operate but can't remember too much publicity of this actually in the shops at the airport!