Originally Posted by
VegasGambler
I don't understand how Alaska does so well and the other airlines do so poorly. I was waiting with someone on bags from AA in PHX... they finally came out 45 min after landing.
I've had a few from AS be at 19-20 min, but none over.
I would expect that Alaska has better motivation in their contract with the baggage handlers than other airlines. Maybe as simple as the points passengers get if the bags are later than 20 minutes are paid for by the company/team handling the baggage.