Originally Posted by
Newman
I believe that you mean that Marriott has exceeded unreasonable customer expectations.
When I got my kitchen renovated recently, I dealt with the inconvenience, with the knowledge that once the dust clears (literally) I will have a sparkling brand new kitchen.The same logic applies here.
Marriott has done, and I suspect will continue to do, a yeoman's job in keeping its members up-to-date on all changes since the initial roll-out.
And many of us appreciate the good holiday wishes coming from the highest levels.
Sadly, some here won't stop their Marriott-bashing until they get Arne Sorenson's head on a silver platter. It's really kinda sad they sink so low as to attack a holiday greeting.
Newman
No; I meant that Marriott has fallen short of reasonable customer expectations with regard to the integration-related program changes; and that Marriott hasn’t shown much intent and capability to make things right very quickly and easily for the negatively-impacted customers. And so of course such Marriott customers shouldn’t ever be satisfied unless and until Marriott does right by the many wronged customers.
Arguments by analogy don’t generally make for a logically sound and valid argument, so I’ll take that kitchen renovation story and chalk it up to being just friendly banter.