Ok, call me stupid, but I had been an active traveler/point collector for many years. A few years ago, my job changed and I stopped traveling. I had a nice bounty of hotel/airline points saved up which I have been using on an as needed basis over the years...

I had around 60k IHG points in my account and was planning to use them at some point. I hadn't logged into my account for a few years, but recently logged in and found out that the balance was 0. I tried talking to the agents (Philippine call center), but all they could say is that "expired points can not be reinstated"

When I signed up for the account it was supposed to be "Points never expire"... apparently (i read on the web 30 minutes ago) in 2015 that changed. I have searched my emails and I don't have any notification of that change. I also have no notification that my points will expire in 3 months (as the agents said I should have)...

Ok, I'm stupid for not logging in for such a long time, but I had no activity and I was under the impression that they never expire, so no need to check on them...

Anyone else had this issue/managed to get the points back?

Feeling a little bit bummed at the moment as it's 6 nights on a Pointbreaks that I wanted to book...