Originally Posted by
margarita girl
Ironic, since in my opinion, they killed the most rewarding loyalty program in hospitality.
I'll agree with others that the email said very little. But it certainly shows how Marriott is in a no-win situation. For many of us, the biggest grip was they didn't communicate during the integration and resulting issues. Now they communicate, and it's going to get ripped just about as much.
Perhaps for anyone who is above Silver level, Arne should knock on your door during the holidays and hand-deliver a nice gift basket as a personal apology, even for those customers who've had an extremely smooth integration. Of course, the longest thread of 2019 would then be how Marriott was so rude to interrupt your holiday celebration.
Ultimately, this is a typical end of year email like many companies send out to their customers, with the addition of a small apology for the troubles this year. Standard "next year will be better" message that we all want going into a new year.