FlyerTalk Forums - View Single Post - Email: A Note About our Transition into One Program
Old Dec 18, 2018, 10:40 am
  #8  
C17PSGR
 
Join Date: Apr 2003
Location: SLC/HEL/Anywhere with a Beach
Programs: Marriott Ambassador; AA EXP 3MM; AS MVP, Hilton Gold, CH-47/UH-60/C-23/C-130 VET
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Originally Posted by bhrubin

It’s a mass generated email. It wishes everyone a happy holiday season. It also acknowledges that there were mistakes with the integration and offers an apology for those mistakes. It could have just wished everyone a happy holiday season and ignored the mistakes—but it didn’t. And yet there are complaints about this holiday email?
Have I mentioned that I got the same email ... they didn't give different emails depending on status

Seems to me its perfectly appropriate for an end of year email and appreciate that he realizes it required patience and had challenges.
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