Some of the comments herein (but not the OP) are evidence to me that some people will find any excuse to complain. Even about a simple email.

It’s a mass generated email. It wishes everyone a happy holiday season. It also acknowledges that there were mistakes with the integration and offers an apology for those mistakes. It could have just wished everyone a happy holiday season and ignored the mistakes—but it didn’t. And yet there are complaints about this holiday email?

Really? Piling on, perhaps?

I’m sorry, but some of these comments to me are the very definition of “noise on the fringe” to which Sorenson referred in the Q3 earnings call.

EDIT: To answer the OP, I also think it’s the Bulgari brand being “dropped” from the 30 brands connotation since it doesn’t participate in the Loyalty Program.