FlyerTalk Forums - View Single Post - The Ultimate Reservation Guarantee and the Arrival Gift Guarantee combinable?
Old Jul 28, 2004 | 6:52 pm
  #10  
debua1k
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Join Date: Jan 2003
Location: Las Vegas, NV, USA
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I just got off the phone with Customer Relations. This has been quite a hassle. They insist that my MR# was not on my reservation. I have a really hard time believing that since, as I stated before, my reservation was made online, from etravel, and my MR# is in my profile. They are mailing me $100 for the walk and are putting 30K points in my account to make up for the 2 night voucher. They are paying for my first nights stay. They are also giving me $50 cash for the lack of the welcome amenity.

So, all is good, but it was quite the hassle.

I guess that I will now need to check each and every reservation online to verify that my MR# is attached.
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