Originally Posted by JezFleming

I opened a new Aspire CC account on August 2nd. The Hilton free weekend night certificate is a general benefit of my card, and due between weeks 8 and 14 after card opening, but I haven't received it yet. We are now in week 19. I've called Amex 5-6 times and gotten nowhere. Reps are apologetic and tell me it should've been issued, but that doesn't help. A case was eventually opened by Amex on November 23rd, but the last time I inquired on December 12 no action had been taken. Similar calls to Hilton have gotten nowhere. I feel I could be having the same conversation this time next year. Does anyone have a new strategy (or a complaint line) I could try.

Update: Sod's law. My free weekend email arrived the next day. Week 19