Originally Posted by
hungarianhc
Hey All,
I searched for some threads here, and I didn't seem to find a relevant spot to stick this question so I made a new thread. I'm staying at a Westin, and per the Marriott website, it looks like I'm entitled to
breakfast in restaurant. I understand continental breakfast may apply, but here basic cold foods like cereal are off limits. They will only give you one small bowl of fruit and a piece of toast. This is the farthest I've seen the term continental breakfast stretched before. I'm looking at my voucher they gave me, and it actually doesn't say continental... It just says "complimentary breakfast in the restaurant." I'm not meaning to be too nitpicky. I don't need some over the top breakfast. I'd rather eat light so I can pay for a great lunch at the pool, but being forced to just eat a piece of toast and bread or having to pay to upgrade to the real breakfast seems pretty weak. LMK if I'm being over entitled here.
You should definitely protest this and escalate. Marriott's highest levels of loyalty program management know this is an issue. There are lots of hotels skimping on this benefit. The terms and conditions are clear. Properties with lounges have to provide a "continental breakfast." Properties without a lounge have to provide "breakfast in the restaurant." It's clear what the intent of this benefit is.
Arne Sorenson, CEO <
[email protected]>
David Flueck, senior vice president of loyalty <
[email protected]>
Justin Biermann, director of loyalty product strategy <
[email protected]>