FlyerTalk Forums - View Single Post - Southwest refused to pay for laptop after FA spilled drink on it
Old Dec 17, 2018 | 7:28 pm
  #9  
LegalTender
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Join Date: Sep 2002
Location: Blue Ridge, GA
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Happened last year...same result:

Southwest's response to my inquiry is that there's nothing they can do; that I accept the full liability for any items I bring on the plane. The Customer Service Representative then directed me to the terms that I agreed to when purchasing the ticket, and 4/5 of the way through a 50 page document, after an entire section discussing how Southwest covers damage made to carryon luggage stored in the overhead bins, there is a small clause noting that it does not apply to "personal items."
A small claims court filing seems cost-effective.
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