Originally Posted by patmcpsu

Yup, I just checked my receipt and I spent $870 (after $150 credit applied) on my 5 night stay, which is roughly $1,000 of true consumption. The resort had to "eat" $150 of it, which is a 15% hit, and exactly why I'm so concerned about the benefit's sustainability. It becomes an ∞% hit (and a definite loss) if the guest only consumes what the credit covers.

Couple that with the fact that the hotel was tight-fisted about award night availability, and I get sensitive about what I'm seeing here. I'll stop repeating myself and let everyone be their own judge.

Sorry, one last edit: I'm sure the hotel turns an overall profit. But if award stays are seen as attracting the worst customers, "our kind" will be seen as a cost-center that they will want to minimize (no matter how profitable their "good" customers make them).