November 2018 I rented a car from Hertz Manchester Uk for seven days. A few days into the rental I realized I was going to need the car for an extra four days I made a phone call to Hertz to make the necessary arrangements. When I made the reservation I spoke to the very kind gentleman at the branch explaining that I was going to need the car for my daughters wedding he subsequently he managed to secure a nice BMW 520 estate in white. A few days into the rental I noticed a message on the digital screen telling me that there was an oil service due and I subsequently called your service department to discuss what they would like me to do, I got an answering machine and left a message, the message that you’re answering machine told me was, that your messages are listened to every half an hour.

I assumed at that point that during the course of the next 24 hours I would receive a call in connection with my message. Approximately some 24+ hours later I still have not heard from your service department what they want me to do about this service warning that keeps coming up on the screen. I made another phone call to Hertz customer services and explained, not only did it have a display warning me about oil, but now AddBlue was on the display, the customer services representative said they would get back to me. Approximately 30 minutes later I got a phone call from the branch that I rented the car from and they told me because they don’t have the facility to be able to deal with it at that branch I should go to Manchester airport or any other branch where they would be able to deal with it. When I got to Manchester airport I was told the ad blue problem he can resolve but for the oil service I should take the car to a Halfords motorist or service center. As there was one very close by to where I live on my way home I went in there and they explained that they could not deal with me that day, can I come back in the morning. As an appointment was set for 9:30 AM the following morning, I arrived promptly, the gentleman took the car into the service area and after a few minutes came back to tell me that the car needs a proper service can I bring it back sometime next week? I explained that I only have the vehicle till Sunday and I still need to do approximately a further 500 miles will it be okay till then? He said he would have to contact Hertz by email and get back to me. Approximately 45 minutes later the gentleman from Halfords calls me with a reference number , saying that Hertz want me to bring the car back and they will hath to change the vehicle I spoke to Hertz at branch where I collected the vehicle from they advised that the only cars they had at that time were Corsa’s and Astra’s and because I have got a luxury vehicle they cannot help me. I now make a second trip back to Manchester airport where they exchanged the vehicle for an Audi A5.

A number of thing that springs to mind. 1. As I have rented this vehicle admittedly for one week but already saw near the very beginning that this vehicle is due for some sort of service my question is why did I have to waste three hours of my time on two trips to Manchester airport, plus time on the phone and time at the Halfords Service center when the vehicle should’ve been changed already at the first trip to Manchester airport. 2. Why is the customer sent on a wild goose chase to deal with Hertz service issues.

Has anyone had a similar experience & what compensation did you get?