Originally Posted by
flatlander
Hrm. The fount of all knowledge [1] told us that all staff had been empowered to do an AUP (and swipe the customer's payment card) awhile back - a tiny foretaste of the all-staff-doing-all-ticketing discussed elsewhere. Are these particularly un-knowledgeable staff (I can well imagine someone being put to work without having finished all the ticketing / AUP / etc training), or a lack of inclination, perhaps even hardware failure, or some other reason?
(If a staff member knew the card reader at their station was broken, they would genuinely not be able to AUP them there).
[1] c-w-s
Hmm. Possibly. But putting them to work asap is one thing. Sticking them in the First wing and therefore potentially compromising an upselling opportunity seems to run somewhat counter to the company's current stance (ie very high focus on revenue management / optimisation). Without knowing the stats, I am assuming that the J and F checkin areas are reasonably good sources of AUP transactions although I could be wrong.
However what I was actually TOLD by said checkin person was not partucularly ambivalent. I was told it can't be done in the F wing any more but has to be done back outside.
Which therefore, if all the above is true is either someone being misinformed, or at worst simply covering up one of these other issues (hardware issue / training or whatever). Which would annoy me more than the actual mechanics of whatever BA decide is the procedure for this - ie the lack of correct information, which is the bane of all regular travellers.
If the procedure is really to go to some other area that's absolutely fine by me. I just prefer to know what that procedure is.
Oh well - not a big deal anyway.