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Old Dec 16, 2018, 7:15 pm
  #679  
Flying for Fun
 
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
Originally Posted by brizone
Yes, PHX worst, SEA next, BOI consistently the best.

Neither PHX nor BOI front-line call center reps book Cathay awards. You were transferred to a rep at the Partner Awards desk for that (even if the first person you spoke with worked with you to find availability). In fact, if one just asks to be transferred immediately (rather than playing a game of telephone about your itinerary between the two of them) you'll find the process goes a lot quicker.
Not true! The PHX agent booked it directly. I gave here the flight numbers and it was booked within 8 minutes. No hand off to another agent.

James
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