FlyerTalk Forums - View Single Post - Does CX record passenger's dissatisfaction or misbehavior on their system?
Old Dec 16, 2018 | 1:40 pm
  #12  
clubeurope
1M60 Nights50 Countries Visited5 Years on Site
 
Join Date: Jul 2017
Location: CGK
Posts: 2,385
I think that they tend to keep notes, not necessarily on bad things, and it is possibly more likely for MPC members.

I noticed when I flew CGK-HKG-LHR the other day in PEY.

On the CGK-HKG leg (it was a short red eye), I asked for a bottle of water when the purser was greeting members, which she later gave me after take off. It must have been noted, because when I received the greeting on the next flight, she looked on the members list, greeted me, looked again at the list, and told me that they will distribute water after takeoff. I was surprised because I hadn't said anything about it. And she only said that to me, as my seat mate who was also greeted was not told about the water.
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