Originally Posted by
expataus
The ticket was a reissue and it turns out CWS was (unsurprisingly) correct. Eventually I got a call asking me to reconfirm my CVV and 20 minutes later there was an email with the ticket information.
Nothing like a little extra sweating the day before a trip.
Originally Posted by
Often1
While it should not be the passenger's responsibility, it befalls the passenger to track the issuance (or reissuance) of an e-ticket. If you do not see your new e-ticket at 5 days, call in.
I absolutely disagree with that sentence. Airlines moved away from physical paper tickets to e-tickets to save money.
With that, it befalls on the airline to ensure that they issue tickets correctly and that they make things right when their processes fail. After all, they are already saving millions by removing the admin related to paper tickets, surely they can and should pay for when things go wrong because of that.