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Old Dec 16, 2018, 8:56 am
  #10  
steve170461
 
Join Date: Aug 2005
Programs: BA Gold, HHonors, Virgin
Posts: 766
Originally Posted by Often1
While it should not be the passenger's responsibility, it befalls the passenger to track the issuance (or reissuance) of an e-ticket. If you do not see your new e-ticket at 5 days, call in.

It is an absurdity that in this day and age, tickets and most particularly reissuance of tickets is not close to immediate. AA tickets issued in the UK (where the CVV problem arises) are generally handled either immediately, e.g. you will have an e-ticket confirmation by the time you hang up, to the next business day on those rare occasions when AA's "rate desk" must look at the ticket (something which occurs much more frequently on BA due to the lack of automation of its front line pricing).
I'd be very surprised if the average man in the street has any clue about ticketing. They make a reservation, get a locator and would think that's job done.
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