Old Dec 16, 18, 8:04 am
  #712  
jmd001
 
Join Date: Jun 2001
Location: San Fran Area
Programs: UA Gold MM, AA Gold MM, HH Dia, Marriott Gold, IHG Plat, IC Amb, Hertz PC
Posts: 1,725
Originally Posted by narsil View Post
Exactly. I am a Hilton Diamond and my award room was still canceled. I messaged @HonorsRepresentative to see if they had any other info. This leaves everyone scrambling for alternatives and makes it hard to trust the Hilton brand.
I'm not sure about legally, but morally, the Hilton brand should force the property owners to provide you with comparable accommodations for the same night(s).

I would categorize the hotel's action as effectively the same as being "walked" (moved to another hotel when the original hotel could not accommodate you for a guaranteed reservation ... for whatever reason). Hotels make customers pay when we are "no shows" for a "guaranteed" reservation; the hotel should pay the customer if they are "no shows" in terms of providing the service they "contracted" to provide. IMHO.
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