Just stayed last month, book standard room and got 1 level upgrade to room with pool view. Asked if possible to get ocean view they just quoted me the price for upgrade.

The hotel is currently doing renovation for some rooms and their main restaurant Kwee Zen. The hotel moved breakfast to cucina which is a smaller restaurant, variety was not like what we saw in previous review. One of the restaurant staff told us some items will not be available until kwee Zen reopen.


Also, they very reluctant to give early and late check-out even when they were in low occupancy. They sent me email to ask what can they do to make our stay magnifique, then when I informed them we will arrive around 130pm, they replied saying standard check in will be 3pm and there will be charges if I request early check in. They knew my platinum status, and this supposingly to be welcome email eventually spoiled our mood.

For late check-out , they can't confirm me until the morining I will be checking-out. I understand all these subjected to availability but the hotel was running very low occupancy that period, swimming pool not much guest, restaurant only 1 or 2 table of customer., Is it really necessary to confirm us until the very last min?

So if you are like us expecting high standard after seeing so much positive reviews, then please consider to expect the unexpected.