Originally Posted by
ehallison
The legacy airlines have made everything so complex that no wonder the average American flyer (non-Road Warrior) prefers the relative simplicity of Southwest.
That's a bit insulting to the non frequent flier. It's not like they are stupid, and it's not that complex on the legacies if you know how to use a mouse, point, and click. It's cooked into the purchase flow.."transaction complete. Select seat?". Depends on the airline, but most have seat selection for no charge in rows towards the back and in non-premium seats. Others are blocked for elite seat selection.